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Hole-In-One Trophies is a division of Eureka Golf Products, Inc. and has been in business since 2002.

CANADIAN ORDERS:

Most products can be shipped to Canada and our preferred service is UPS Standard. This service provides tracking every step of the way, delivery directly to your door, and quicker shipping times compared to USPS; typically taking between 2 -7 business days for delivery to most destinations.

Sometimes, for smaller items, we ship to Canada via the US and Canadian Post Office as they offer more economical rates for smaller packages. This service typically takes between 10-12 business days to be delivered. Once the package leaves the US, we cannot control delivery or track the package. If any questions arise about your delivery, we ask that you check with your local post office and postal carrier.

Customer will be responsible for any custom fees incurred with either service.

Each order will be processed on a case-by-case basis as we will compare services and select the best option available for your specific order and destination. If you have a preference between the services, please make a note in the comments section at checkout.

*A shipping surcharge will apply to all Canadian orders, but the estimated shipping charges cannot be calculated during checkout. After we receive and process your order, you will be sent an email indicating which service we selected and a request for approval of the additional shipping charges. You will have the opportunity to approve the charges, request a different service, or cancel your order without penalty.

INTERNATIONAL ORDERS:

Eureka Golf Products offers two options for international orders:

1. Direct shipment through the US Postal Service to the recipient's postal service. This option is less expensive and may not be subject to customs fees. We will adjust the shipping charge to reflect the actual cost before we ship your order. It typically takes as many as 3-4 weeks to arrive and no guarantees are made for international shipments via the US Postal Service. Disclaimer: Eureka Golf Products is not responsible for undelivered, lost, or damaged items. Customer is responsible for any customs fees that apply. Tracking is not available once item leaves the United States.

2. Shipment via UPS - If you would prefer this method, please let us know and we can provide you with a quote. The cost will be more expensive than the US Postal Service, but you will receive a faster transit with better tracking capabilities. No guarantees are made for international shipments and standard UPS terms and conditions will apply. Disclaimer: Eureka Golf Products is not responsible for undelivered, lost, or damaged items, but can assist UPS claim filing. Customer is responsible for any customs fees that apply.

*A shipping surcharge will apply to all International orders, but the estimated shipping charges cannot be calculated during checkout. After we receive and process your order, you will be sent an email requesting approval for the additional shipping charges. You will have the opportunity to approve the charges or cancel your order without penalty.

CUSTOMS AND DUTIES:

All orders from outside the United States must be pre-paid in U.S. dollars and are subject to normal import duty, taxes and customs clearance charges in the destination country. International shipping duties and taxes are the customer's responsibility; Eureka Golf Products has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. If a customer refuses shipment due to duties and taxes, they will be liable for any costs incurred by Eureka Golf Products.

ON LINE ORDERS:

On line orders can be placed using our secure online shopping cart system sponsored by Yahoo. We accept Visa, MasterCard, Discover, American Express, and PayPal. No personal checks are accepted. We charge your credit card on the day product is shipped except in situations requiring personalized or customized orders; and backorders exceeding 30 days.

ORDER CONFIRMATIONS:

When your order is placed you will receive an email confirmation. If for any reason it does not express what you intended to purchase please contact us immediately.

When the order ships you will receive an email confirmation that your product has shipped along with a tracking number. Not all suppliers, however, provide tracking numbers.

ORDER PROCESSING TIMES:

Order processing time is normally 1 to 3 business days unless noted otherwise on the product page. Products requested to ship via 2 or 3 Day Express will shorten the delivery time by 2 to 4 days over a ground shipment.

SHIPPING TRANSIT TIMES:

For ground shipments allow 4 to 6 business days for delivery. For Express Air allow 2 to 3 business days.

Note: For orders requested to be shipped via Express Air, the processing time listed in the product detail will still apply. For example, production time for some products can take 2 to 3 business days or longer. Your product will ship express air after the stated production time.

SHIPPING RATES:

We offer free domestic ground shipping across our entire site. The cost for 2nd and 3rd Day Express are also available and the cost is calculated during the checkout process.

For Canada and other International destinations, the estimated shipping charges cannot be calculated during checkout. After we receive and process your order, you will be sent an email requesting approval for the additional shipping charges. You will have the opportunity to approve the charges or cancel your order without penalty.

RETURNS POLICY FOR NEW AND UNUSED PRODUCT:

Product returns require a pre-approved authorization from Hole In One Trophies for any requested return of new and unused merchandise.

No returns are accepted for customized, personalized, special order or golf furniture products.

Merchandise must be in its original packaging, with all packing fillers, packing slips and packaging tightly sealed. Our products ship from different suppliers throughout the country and therefore each return is handled differently by each supplier.

Returned product is assessed a 10% re-stocking charge. Customer is responsible for shipping the product to a location to be specified by Hole In One Trophies. Customer is responsible for any shipping fees.

Requested returns must be made within 10 days of receiving product. For products ordered during the holiday season and received from November 30 to December 24 requested returns should be received by our office no later than January 10.

RETURNING NEW AND UNUSED PRODUCT:

Email: office@holeinonetrophies.com with the following information requesting a return and refund.
-Include order number
-Your name and email address
-Reason for return

We will reply via email with a return address to where you will ship the product. Once product is received by our specified warehouse we will inspect and issue you a refund. Do not ship any items to the Hole In One Trophies' business office address unless instructed to do so in advance.

RETURNING DAMAGED OR DEFECTIVE PRODUCT:

Damaged products must be reported within 5 business days of receipt. Keep all packaging, packaging filler material, documentation, and the original package or box.

Email: office@holeinonetrophies.com to request a claim to be conducted by our supplier’s transportation carrier.

Include in your email the following:
-Order number
-Your name
-What carrier delivered your product ex. UPS, USPS
-Explain what exactly is damaged about the product
-Pictures
-Are you interested in a replacement product

After receiving your email we will respond to you with our follow-up action.

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